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Resume

Professional Experience 

2003 – Present Designer / Webmaster Scranton, PA

Torvinen.net

  • Creatively design and implement network services
  • Build preventative strategies in network security
  • Administrate web-page conception and construction
  • Control the procurement role in information technology

2010 – 2018 Information Technology Support Coordinator New York, NY

Metropolitan College of New York

  • Provided technical support services to students and faculty
  • Managed printer fleet performing maintenance and repairs
  • Created and executed classroom technology preventative maintenance plan
  • Provided audiovisual support for campus events
  • Collaborated with IT team to improve technology services
  • Managed EZProxy configuration
  • Created and managed fleet of iPads using MacOS Profile Manager
  • Experience in providing one-on-one technical support services for MCNY students and faculty  
  • Training in providing appropriate and reliable responses to technical issues at MCNY
  • Effectively works on special projects as assigned by the Information Technology Department administration
  • Works closely with technology service departments throughout MCNY 
  • Makes recommendations to improve services to members of the IT team 

2005 – 2011 Information Technology Support Coordinator Center Valley, PA

Lehigh Valley College 

  • Supported Microsoft Office 2003/2007 Applications  (Includes Office for Apple)
  • Prepared laptops PCs, Macs, and printers for mobile networks
  • Supervised the maintenance of local servers
  • Coordinated warranty replacement activities (Dell, HP)
  • Replaced/repaired Dell Hardware on-site
  • Oversaw moves, additions, and changes of equipment.
  • Administered first and second level IT support to all local students, staff, and faculty.
  • Supported deployment and operations of hand-held computers.
  • Data Recovery on laptops and desktops, even if the hard drive was completely damaged.
  • Password Resets on domain controller and Apple’s Open Directory
  • Creation of user account and groups for computer labs.
  • Organization of organizational units (user accounts and computer accounts)

Academic Background

2017-present Bachelor of Business Administration – BBA New York, NY

Metropolitan College of New York

Business Administration and Management, General – 4.0

2005 Associate in Specialized Technology Degree Center Valley, PA

Lehigh Valley College

Personal Computer Network Technology – 3.7

2003 Computer information Technology Scranton, PA

Career Technology Center of Lackawanna County

Two Certifications in Computer Information Technology

Computer Consulting 

2010 Technical Judge Allentown, PA

Skills USA

2009 – 2010 Technical Support Internship New York, NY

Metropolitan College

2003 – 2005 Technical Support Internship Center Valley, PA

Lehigh Valley College

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